Transparency regarding deadlines & organisation 

Transparency regarding fees, billing, and refunds

All prices, charges, and payment terms are communicated before commitment.

Invoices are accessible, understandable, and traceable.

In the event of an overpayment or justified cancellation, refund rules are applied unambiguously.

Transparency regarding the contract and conditions

The contractual conditions, including cancellation, rights, and obligations of each party, are explained simply.

No changes are made without prior information. The contract is a clear framework.

The specific conditions are educational and enjoyable.

Transparency in the relationship and communication

We prioritise a respectful, available, and honest relationship.

Every question, comment, or complaint is taken seriously, addressed within a reasonable timeframe, and with a reasoned response.

Personal data is protected and used only within the legal framework.

Transparency regarding the presentation for the practical exam after training

We are committed to not leaving the student waiting after their last driving hours.

As soon as the practical training is completed, and when the required skill level is reached, the student is presented for the exam as soon as possible, depending on the slots allocated by the administration.

No unjustified waiting is imposed when the student is ready and meets the requirements of the test.